Checkout/Customer Service Manager

New World Devonport is a 100% Kiwi-owned and operated store under the Foodstuffs franchise. Our store endeavours to reward our customers with a satisfying shopping experience and to always deliver fresh food.

We are currently looking for a Checkout/Customer Service Manager to head our Checkout Department.  The successful candidate will ensure that customers receive excellent service whilst managing expenses and the department team.

Tasks include but not limited to promoting and encouraging ‘best practice’ levels of customer service; effectively resolving all customer-related enquiries and complaints; ensuring operational delivery standards such as items per bag and customers in a queue are met or exceeded; ensuring the checkout area is kept clean and tidy; managing credits / returns; maintaining security of the front end to ensure all products that leave the store are paid for; ensuring adequate staff levels at all times; training the team members; completing and documenting performance management discussions with all team members; ensuring food safety and health and safety regulations are adhered to.

Successful candidates must have at least five years of Checkout work experience in a New World Store.  Managerial work experience is required.  Completion of related tertiary qualification an advantage. 

Successful candidates will display excellent management, leadership and people skills;  excellent communication skills, high presentation standards, honesty, exceptional customer service and an excellent work ethic. We need someone who can and willing to work as late as 10PM and as early as 630AM and on weekend. Full roster will be discussed during interview. Hence, own transport is essential.



Permanent Full Time

Job no: FOAP8244845

Location: North Island, Auckland, Devonport

Closing Date: Thursday, 12 July 2018