Checkout Supervisor

New World Browns Bay is looking for a motivated and reliable Checkout Supervisor to join our Checkout Team. This is an excellent opportunity for someone who enjoys leading by example, providing outstanding customer service, and supporting the day-to-day operation of our front-end team.

As a Checkout Supervisor, you'll assist with the smooth running of the checkout area, support and coach team members, authorise transactions, handle customer queries, and help ensure our customers leave with a great shopping experience.

What you'll be doing:

• Supervising and supporting checkout team members
• Authorising refunds, overrides, age-restricted sales, and other transactions
• Delivering exceptional customer service
• Assisting with staff direction and break management
• Handling customer concerns professionally and efficiently
• Supporting store security and compliance procedures
• Maintaining a positive and productive team environment

 What we're looking for:

• Someone reliable, organised, and able to prioritise
• Previous experience supervising a checkout or customer service team
• Strong communication and leadership skills
• A confident and positive attitude
• Ability to remain calm under pressure
• Flexibility to support the wider team when required
• LCQ and Manager's Certificate or the ability to gain one

HOURS:

Monday – 1:00pm – 10:15pm

Tuesday – 11:00am – 8:00pm

Wednesday – 1:00pm – 10:15pm

Thursday – 11:00am – 8:00pm

Sunday – 1:00pm – 10:15pm

If you're looking for an opportunity to develop your leadership skills and become part of a hard working, supportive team, we'd love to hear from you.

Apply now

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