Customer Service Manager

We’re excited to announce that New World Te Atatū will be opening its doors August 2026, offering a new full-service modern supermarket and creating 120 new roles for the Peninsula. 

We’re now looking for a Customer Service Manager who is ready to build a high-performing team, shape our store culture, and set the standard for operational excellence from day one. This is a unique opportunity to step into a leadership role where your vision, capability, and influence will directly impact the success of a brand‑new store and create an experience our customers will love from the moment we open our doors.

Te Tūranga – About the role

• As our Customer Service Manager, you’ll lead our checkout team, ensuring every customer leaves with a great last impression.
• Plan, lead and ensure operational excellence for our Checkout Department.
• Ensuring standards and daily tasks are achieved with having an eye for the detail. Able to notice the little things that most people don’t whilst working in a timely manner.
• Effectively plan, monitor and prioritise tasks throughout the day.
• Identifying and deterring suspicious behaviour with a focus on loss prevention, ensuring a safe and secure store environment for staff and customers.
• To develop the needs of team members including robust training, creating development from within the team.
• Effectively resolve all customer related enquiries and complaints when able to and escalate issues to management when required.

Ngāpainga - What we offer

• Development opportunities designed to grow future leaders and store owners.
• As a leader, the opportunity to influence how the store operates, not inherit legacy systems or habits.
• A culture that recognizes and rewards hard work, initiative, and results.
• Phone paid for (BYO handset).
• Instant pay rise after 1 year of service.
• Staff discount (5%).
• Long Service Leave.
• Birthday leave – take an additional paid day off to celebrate or relax.

He kōrero mōu - About you

• Previous experience leading a large customer-facing.
• Excellent communication and people skills.
• SAP experience.
• A commitment to delivering stand-out customer service.
• Comfortable resolving customer complaints and queries.

Ko waimātou  - About us

New World Te Atatu is a brand-new store built on proven foundations. This will be a full-service New World, done properly. Fresh departments that are full and inspiring, shelves that are always well presented and a store that customers trust because it’s consistent, reliable and run by people who care. What matters to us most is our team. We’re building a group of people who take ownership of their work, show up with a strong work ethic, care about customers and each other, and want to be part of a high-performing store. In return, we offer a supportive environment, opportunities to grow, and a chance to be part of something from the ground up – not just another job, but a store you can be proud of. 

Apply now

Share