JOB DESCRIPTION

POSITION TITLE	Delicatessen Assistant	
STORE	 Westend New World	
DATE	  20 September 2021	
REPORTS TO	Delicatessen Manager	
PURPOSE OF POSITION	The Delicatessen Assistant is responsible for ensuring the Delicatessen case is presented in an appealing manner at all times thereby encouraging customers to make purchases. It is also responsible for handling all customer enquiries / complaints and using their product knowledge / customer service skills to make sales / encourage repeat business and assisting in ensuring all deliveries are processed appropriately and in a timely manner.  	
STORE VISION	“From our world to your world – New World”       
  To provide a unique level of customer service, range, quality and value to all the 
  people of Rotorua and the wider community – To be the best retail environment to
  shop and work in.”	
STORE VALUES	  THNIK CUSTOMER, ABOVE THE LINE,COURAGEOUS, IN IT TOEGETHER	

REPORTING STRUCTURE

DELI  MANAGER

DELI  ASSISTANT

OWNER OPERATOR

STORE MANAGER

RELATIONSHIPS

INTERNAL
•	Owner Operator
•	Managers
•	Team members
•	Foodstuffs’ employees

EXTERNAL
•	Delivery drivers
•	Customers
•	

ACCOUNTABILITIES

OPERATIONAL	•	Effectively resolve all customers related enquiries / complaints when able to and escalate issues to management when required.
•	Follow instructions of manager and senior team members.
•	Enhance the image of the store by implementation of agreed standards of display and presentation of stock.
•	Ensure all customers are served in an appropriate and timely manner and all customer enquiries are dealt with in an appropriate manner.
•	Assisting in the loading and unloading of Delicatessen trucks / deliveries.
•	Undertake appropriate Delicatessen Food preparation specific tasks as applicable to the store e.g. cooking chickens / making & preparing cheeses for cheese bar / making sandwiches / preparing platters and other customer orders / preparing school lunches / Slicing Meat / Making Salads.
•	Work with customers to ensure their catering requirements are met. 
•	Ensuring Food Safety standards are maintained through completion of appropriate daily, weekly and monthly cleaning. Also ensure temperature checks are undertaken regularly. On an ongoing basis also ensure the floors are swept around the deli and rubbish is cleared away to ensure all customers have appropriate access to the case and staff are able to move freely about the department.
•	Complete stock takes as appropriate.
•	Ensure appropriate stock rotation and fill cabinet appropriately on a regular basis.  Assist in setting up the cabinet after weekly deep clean
•	Ensuring the Delicatessen Cases / Freezers are appropriately stocked and relevant merchandising standards are maintained at all times. Ensure also bags and other packaging materials are fully stocked at all times.
•	Assist in ensuring 100% price integrity in the department. Ensure also weekly specials are clearly identified
•	Ensuring Food Safety standards are maintained through completion of appropriate daily, weekly and monthly cleaning.
•	Assist in ensuring 100% price integrity in the department. Complete the Traceability forms as required
•	Any other tasks that may be required from time to time at the discretion of your manager.
	
COMPLIANCE	•	Follow Health and Safety Policy, Food Safety Policy and all compliance procedures in the store	
CULTURAL	•	Contribute effectively as a team member.
•	Live the store values.	

PERSON SPECIFICATION

PEOPLE FOCUS	WORKING WITH PEOPLE
•	Is self -aware, approachable and mindful of their impact on others
•	Demonstrates an interest in, and understanding of people, behaving in a culturally sensitive manner
•	Is outgoing and supportive; recognising and acknowledging the contribution of others
•	Actively contributes to a team spirit of openness and inclusiveness where colleagues feel able to offer ideas
•	Listens and communicates openly and proactively
•	Adapts their style to build and maintain relationships with multiple stakeholders (staff, suppliers, peers etc)	
CUSTOMER FOCUS	MEETING CUSTOMER EXPECTATIONS
•	Brings everything back to the customer; identifying and focusing upon their needs & expectations
•	Actively sets, monitors and maintains consistently high standards of customer service
•	Continuously makes improvements for customers; seeking input from staff and customers to do so
•	Creates an environment that customers want to shop
•	Is responsive to feedback from all sources
•	Adopts a “service” mentality at all times regardless of their position or experience, genuinely enthusiastic about the difference service makes to the customer and success of the business	
ADAPTING AND RESPONDING TO CHANGE
•	Adapts to changing circumstances and accepts new ideas and initiatives
•	Tolerates ambiguity
•	Adapts personal style to suit different people and situations
•	Shows an interest in new experiences	
CO-OPERATIVE CULTURE	ADHERING TO PRINCIPLES AND VALUES
•	Personally upholds ethics, Foodstuffs and store Values and accepting nothing less from their team
•	Consistently demonstrates honesty and integrity (in words, decisions and actions) in all of their dealings with customers, staff, suppliers, colleagues)
•	Follows due process on all issues of compliance
•	Demonstrates a strong work ethic through their commitment to the store’s success, ownership of problems and self-discipline
•	Leads by example in terms of Foodstuffs and store values, drive to succeed and positive outlook
•	Challenges appropriately while respecting the position of others	

QUALIFICATIONS AND EXPERIENCE

ESSENTIAL	•	Physically fit and able to fulfil the requirements of the role.
•	Proven ability to deal with people of all cultures / races
•	Good Command of written / spoken English
•	Strong verbal communication skills
•		
DESIRED	•	Good Basic Maths Skills
•	Unit standards 497, 167 & 168
•	Customer Service Experience
•	Food Retail / Fresh Food experience

SIGNATURE

I have read and understood this Job Description:

 	
Employee Signature	Date: