Checkout Manager - New World Stratford

Do you have a passion for delivering exceptional customer service and leading high-performing teams? Are you an experienced retail leader who thrives in a fast-paced environment? If so, New World Stratford has an exciting opportunity for a motivated and forward-thinking Checkout Manager to join our team.

Situated beneath the iconic Mount Taranaki and just 40 minutes from New Plymouth, New World Stratford is proud of its strong community connections, outstanding customer service, and commitment to delivering a great shopping experience for our customers every day.

 

About the Role

As Checkout Manager, you will be accountable for the smooth, efficient, and customer-focused operation of our Checkout Department. You will lead, mentor, and inspire your team to deliver exceptional service while ensuring operational excellence, accuracy, and compliance across all checkout functions.

 

This is a hands-on leadership role where you will play an important part in creating a positive team culture, maintaining high standards, and ensuring our customers receive a friendly and efficient checkout experience every time.

 

Key Responsibilities

• Lead and develop a customer-focused checkout team that consistently delivers exceptional service.
• Ensure the efficient operation of all checkout functions, self-checkouts, Lotto, and customer service areas.
• Recruit, train, coach, and performance-manage team members.
• Create and maintain effective department rosters to ensure appropriate staffing levels at all times.
• Monitor and control department wage costs in line with store targets.
• Ensure all cash handling procedures are followed accurately and consistently.
• Manage customer enquiries, complaints, and feedback professionally and effectively.
• Maintain high standards of presentation, housekeeping, and health and safety across the department.
• Ensure checkout processes, policies, and procedures are consistently followed.
• Support the team during busy trading periods and lead by example on the checkout floor.
• Undertake Duty Manager responsibilities, including responsibility for the sale and supply of alcohol.
• Identify and implement continuous improvement initiatives that enhance customer experience, efficiency, and team performance.
• Work collaboratively with the wider leadership team to achieve store goals and deliver an outstanding shopping experience.

What's in it for You?

• We're in it together – we look after each other, communicate openly, and work together as one winning team.
• Join a store that is committed to developing great leaders and providing genuine career opportunities within New World.
• Be part of a high-performing leadership team focused on delivering excellent customer experiences.
• Work in a supportive and positive environment where your ideas, initiative, and leadership are valued.
• Be part of a 100% locally owned and operated store with strong connections to the Stratford community.
• Enjoy staff discounts.
• Work in a great location beneath the iconic Mount Taranaki and within the vibrant Taranaki community.

What We're Looking For

• Proven leadership experience in a retail or customer service environment.
• Previous experience managing or supervising a checkout/front-end team is highly desirable.
• Strong people leadership skills, with the ability to motivate, coach, develop, and support team members.
• Excellent communication and problem-solving abilities.
• Strong organisational skills and attention to detail.
• Experience managing rosters and labour costs.
• A genuine commitment to providing exceptional customer service.
• Current Duty Manager's Certificate, or willingness to obtain one.
• A solid understanding of health and safety requirements.
• The ability to remain calm, organised, and make effective decisions in a fast-paced environment.
• A positive, proactive attitude and the ability to lead by example.
• A passion for creating a great customer experience and building a strong, motivated team.

Join Our Team

If you're an experienced retail leader who is ready to take the next step in your career and make a real difference in a busy, community-focused store, we'd love to hear from you.

 

Join the team at New World Stratford and help us deliver an exceptional checkout experience for our customers every day.