Checkout Manager

New World Ōpōtiki is a thriving, customer-focused supermarket dedicated to providing high-quality products and exceptional service to our community.

We are seeking an outstanding and experienced Checkout Manager to lead our Checkout team. This is a key leadership role responsible for the day-to-day operation of the department, ensuring exceptional customer service, strong team performance, and efficient operational standards. The Checkout Manager will work closely with Store Management and Duty Managers to create a positive shopping experience for our customers while maintaining a high-performing and engaged team.

 

Key Responsibilities

• Lead and manage the Checkout department to ensure smooth and efficient daily operations.
• Provide leadership, coaching, and support to the checkout team, fostering a positive team culture and excellent customer service.
• Manage rosters, staffing levels, and productivity to meet operational requirements and wage budgets.
• Oversee cash handling procedures, checkout compliance, and end-of-day balancing processes.
• Handle customer enquiries, concerns, and complaints in a professional and friendly manner.
• Train, develop, and mentor team members to achieve their potential.
• Maintain high standards of housekeeping, presentation, and cleanliness throughout the checkout area.
• Ensure Health & Safety, food safety, and company policies are adhered to at all times.
• Assist with departmental administration, reporting, and wider store operations as required.

About You

To be successful in this role, you will have:

 

 

• Previous leadership, supervisory, or management experience, preferably within retail.
• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving abilities.
• A friendly, positive, and customer-focused attitude.
• Strong organisational skills and attention to detail.
• The ability to remain calm and effective in a fast-paced environment.
• Good computer literacy and administrative skills.
• Flexibility to work a variety of shifts, including evenings and weekends.
• A passion for developing people and delivering exceptional customer service.

What's in it for You?

• Ongoing training and support.
• Career development opportunities.
• Job security within a locally owned and operated business.
• Competitive remuneration.
• Staff discount and Foodies Perks.
• A supportive and friendly team environment.
• The opportunity to make a real difference in our store and community.

Days & Hours

This is a full-time position. Specific days and hours will be discussed during the interview process. Weekend and late-night work will be required as part of the roster.

 

 

Apply Now

If you are a motivated leader ready to take the next step in your career and further develop your leadership skills, we would love to hear from you.

 

Apply online today.

In accordance with the Immigration Act 2009, you will be asked to provide evidence of your entitlement to work in New Zealand during the selection process.

Online interviews may be conducted via Microsoft Teams or Zoom.