Checkout Manager

Introduction

Do you have a passion for delivering exceptional customer service and leading high-performing teams? Are you an experienced retail leader who thrives in a fast-paced environment? If so, New World Tawa has an exciting opportunity for a Checkout Manager to join our team.

 

 

About the Role

As Checkout Manager, you will be accountable for the smooth and efficient operation of the Checkout Department. You will lead, mentor, and inspire your team to deliver outstanding customer experiences while ensuring operational excellence and compliance across the department.

 

 

Key Responsibilities

• Lead and develop a customer-focused checkout team that consistently delivers exceptional service.

   

   

• Ensure efficient operation of all checkout functions, self-checkouts, Lotto, and customer service areas.

   

   

• Recruit, train, coach, and performance manage team members.

   

   

• Manage department rosters to ensure appropriate staffing levels are maintained.

   

   

• Monitor and control department wage costs in line with store targets.

   

   

• Ensure all cash handling procedures are followed accurately and consistently.

   

   

• Manage customer enquiries, complaints, and feedback professionally and effectively.

   

   

• Maintain high standards of presentation, housekeeping, and health and safety.

   

   

• Undertake Duty Manager responsibilities, including responsibility for the sale and supply of alcohol.

   

   

• Drive continuous improvement initiatives that enhance both customer experience and team performance.

   

   

What's in it for You?

• We're in it together – we look after each other, communicate openly, and work together as one winning team.

   

   

• Prove yourself in a store and within New World, known for developing great leaders and providing genuine career opportunities.

   

   

• Be part of a high-performing leadership team focused on delivering excellent customer experiences.

   

   

• Work in a supportive and positive environment where your ideas and initiative are valued.

   

   

• Be part of a 100% locally owned and operated store.

   

   

• Staff discount.

   

   

What We're Looking For

• Proven leadership experience in a retail or customer service environment.

   

   

• Previous experience managing or supervising a checkout/front-end team is highly desirable.

   

   

• Strong people leadership skills with the ability to motivate, coach, and develop others.

   

   

• Excellent communication and problem-solving abilities.

   

   

• Strong organisational skills and attention to detail.

   

   

• Experience managing rosters and labour costs.

   

   

• A commitment to providing exceptional customer service.

   

   

• Current Duty Manager's Certificate (or willingness to obtain one).

   

   

• Solid understanding of health and safety requirements.

   

   

• Ability to remain calm and make effective decisions in a fast-paced environment.

   

   

About Us

You know New World, PAK'nSAVE and Gilmours, right? That's Foodstuffs! We're one of New Zealand's biggest companies, so choosing a career within one of our stores means boundless opportunities. Whether you're looking to grow your leadership career or take the next step in supermarket management, a role with New World Tawa can help you get there.