Checkout Supervisor

As a Checkout Supervisor you will be responsible for monitoring & managing customer flow and checkout operations to ensure the appropriate number of checkouts are open at all times to deliver the best customer experience & keep queues as short as possible!

You'll act as a role model for the Checkout Team & keep morale high … even when it gets stressful! Our supervisors also monitor the security of the checkout area, handle customer feedback courteously and strive to deliver exceptional customer service at all times.

You'll build great relationships across all departments to ensure the speedy resolution of customer queries. We're looking for someone who will take real pride in their place of work by making sure the checkout area always looks great & who is 100% committed to delivering the BEST customer experience.

You'll need:

• A positive outlook – you’ll need it on busy days!
• Experience working as a supervisor or a Checkout Operator in a fast-paced environment – this is a great opportunity for someone ready to take the next step in their customer service career
• The flexibility to help when the team needs it – they’ll be looking to you for support
• A solution focused, can-do approach
• The ability to stay calm when the heat’s on
• Hands on leadership style – we’re looking for someone who’ll lead by example
• Customer focus – our customers mean everything to us
• Strong relationship building skills
• A high level of resilience

If you are a natural people-person looking for a fresh challenge in a fast-paced environment, then apply now!

Hours and days will be discussed at time of interview but will include at least 1 day of the weekend.

How to apply: Hit apply now or send your CV and covering letter to stevie.oreilly@nw.co.nz by 8th December 2024