Checkout Supervisor

At Tamatea PAK’nSAVE, we believe the checkout is more than just the last stop, it’s where the magic happens. It’s where smiles are shared, problems are solved, and great customer experiences are wrapped up with a bow.

We’re on the hunt for 2 Checkout Supervisors who are not just great with people but thrive in a fast-paced environment, keeps cool under pressure, and knows how tolead a team with confidence and care. If you're someone who can balance people, process, and performance — all while keeping energy high and customers happy, then this could be your next big opportunity.

About the Role;

You’ll be hands-on, leading a large team in one of the busiest areas of the store — the checkouts! Your mission? To deliver smooth, efficient operations and outstanding customer service that keeps people coming back.

As a Checkout Floor Supervisor, you'll be the right hand to the Checkout 2IC's, helping to keep things running like clockwork in the afternoons and evenings. You'll be on the floor, in the action — supporting the team, solving problems, and ensuring every customer leaves with a smile.

We have 2 permanent, full-time roles on the following rosters, please ensure you outline which role you are applying for in your cover letter.

Role 1 - 32 hours per week
Wednesday 9am - 5:30pm
Thursday 9:30am - 6pm
Friday 8:30am - 5pm
Saturday 10am - 6:30pm

Role 2 - 40 hours per week
Monday 11:30am - 8pmTuesday 11am - 7:30pmWednesday11:30am - 8pm
Thursday 11:30am - 8pm
Sunday 11:30am - 8pm

Key responsibilities include;

• Supervising the checkout crew and keeping operations smooth
• Keeping customer queues under control — no one likes waiting
• Making sure all age-restricted sales follow the rules
• Assisting with lotto sales and monitoring the self-checkout area
• Jumping in on a checkout when needed (you’re not afraid to get your hands dirty!)
• Solving price enquiries and customer queries quickly and positively
• Maintaining tidy checkout lanes and fully stocked impulse zones
• Keeping bags, stationery, and other essentials well supplied
  

About You;

We’re after someone who’s reliable, energetic, and thrives in a team setting. You've got a genuine passion for customer service and know how to bring the best out of those around you.

Here’s what will help you shine:

• Previous experience as a supervisor or team leader in retail
• Strong multi-tasking and problem-solving skills
• Calm under pressure — you stay cool when it gets busy
• Physically fit and ready for action (this is a hands-on role)
• Able to pass a pre-employment drug & alcohol test
• Eligible to work in NZ
• Ability to obtain a liquor license (if you don’t already have one)
• A positive attitude and team-first mindset

About PAK’nSAVE & Foodstuffs

PAK’nSAVE Tamatea is a pretty big business on its own, never mind being part of the Foodstuffs Cooperative. We employ over 230 people and serve over 30,000 people a week and help to support our local community. We are proud to provide customers a fresh as, sweet as and cheap as experience in our store!

If this role sounds like it could provide you with your next challenge, click APPLY NOW.  Please include a cover letter and CV with your application.