Checkout Supervisor

New World Waihi is seeking an experienced and motivated Checkout Supervisor to lead our front-end checkout operations. This is a key supervisory role responsible for ensuring efficient customer flow, high service standards, and a positive team environment. The successful applicant will support the Checkout Manager in the day-to-day management of the department and its people.

Job type – Full time

Duration - Permanent

Minimum guaranteed hours - 40 hours per week

Salary – $25 - $30

 Key Duties and Responsibilities:

• Supervise the day-to-day operations of the checkout department, ensuring efficient customer flow, high service standards, and smooth front-end operations.
• Lead, coach, and support a team of checkout operators by monitoring performance, providing training, mentoring new staff, and assisting with recruitment and onboarding.
• Assist Checkout Manager to prepare staff rosters during peak trading periods.
• Support the Checkout Manager by overseeing department operations in their absence, resolving operational issues, and maintaining compliance with company policies and procedures.
• Manage customer enquiries, complaints, refunds, exchanges, pricing discrepancies, and complex service issues while delivering positive customer outcomes.
• Operate and supervise the Lotto counter, ensuring compliance with legal requirements, company procedures, and responsible gaming policies.
• Maintain high standards of Health & Safety, Food Safety, security, merchandising, and cash control while promoting a positive team culture and excellent customer experience.

Minimum Requirements:

• At least 1-year relevant experience in a retail supervisory or team leader role within a supermarket or high-volume retail environment.
• Demonstrated experience supervising a checkout or front-end retail team, including rostering, training, and performance management.
• Proven ability to manage complex customer service situations, including complaints, refunds, and pricing discrepancies, to a high standard.
• Sound understanding of cash control, till balancing, and financial accountability in a retail environment.
• Practical knowledge of Health & Safety and Food Safety obligations applicable to a supermarket environment.
• Ability to work variable hours including weekends, public holidays, and shift work as required by the business.

If this sounds like you, don’t delay and apply today!!

Applicant must have legal right to work in New Zealand.  

If you have the skills fill in an application form at the customer service desk at New World Waihi or you can send you CV/cover letter to chris.ward@nw.co.nz. You may contact Chris on 078637880 (ext.865) if you require further information.

Apply now

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