Chilled, Frozen. Liquor Supervisor (CFL)

New World Thorndon

About us

At NWT, we believe in creating awesome experiences that empower you to grow. Our mission is to foster a nurturing and inclusive environment where your talents can flourish, and your career can thrive. As a valued member of our team, you will enjoy amazing perks like a 5% discount on groceries, regular fresh fruit in the staff room, and most of your work essentials provided at no cost. We are a team of over 250 friendly individuals who share a passion for doing the right thing. We love to celebrate the good stuff, from dressing up for events like Pink Shirt Day to embracing initiatives that make a difference. Join us at NWT to create a thriving workplace together!

Join Our Team

We are seeking a dedicated Afternoon-to-Evening Chilled, Frozen, and Liquor (CFL) Supervisor to join our team. In this key leadership position, you will ensure shelves are fully stocked, products are attractively displayed, and stock is accurately accounted for. You will lead and motivate the team to maintain high service standards, resolve issues promptly, answer customer questions professionally, and work hands-on alongside your team.

Key Responsibilities:

• Support daily CFL operations, ensuring high presentation and availability standards
• Work alongside the team and ensure tasks are being completed
• Lead and motivate a team to deliver excellent customer service and achieve department targets
• Ensure food and health safety compliance. Train and develop staff to maintain a positive team environment
• Handle customer queries and resolve issues in a professional and timely manner

Key Skills & Experience:

• Previous supervisory experience in retail (chilled, frozen, or liquor preferred)
• Knowledge of products, merchandising, and food safety standards
• Strong communication and leadership skills with a hands-on approach
• Ability to work efficiently under pressure and to respond to changing priorities
• Proficient in problem-solving, planning and team development
• Passion for delivering exceptional customer service

Shifts & Availability

This is a full-time position, working Sunday to Thursday, 1:00 pm – 9:00 pm (37.5 hours per week). Applicants should be available for all hours and days listed. Preference will be given to applicants with experience in the food retail industry. Please note there is no on-site parking. Train and bus stations are a 5-minute walk away, or there is limited coupon parking.

If you would like to know more about the role, please contact us on 044999041 or email hr.thorndon@nw.co.nz.

Applicants must hold New Zealand citizenship, permanent residency, or a valid New Zealand work permit.

Apply now

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