Customer Experience Lead

At Four Square Oneroa, we believe great people can come from anywhere.

We're not looking for the perfect CV. We're looking for someone with energy, initiative, a passion for customers, and the desire to help shape the future of our business.

If you're someone who enjoys working with people, loves bringing ideas to life, and wants the opportunity to grow as a leader, we'd love to hear from you.

We're on a journey to become the most customer-driven store on Waiheke. To help us get there, we're looking for a Customer Experience Lead who can create exceptional customer experiences while helping us develop and deliver new ideas that make shopping easier, more convenient, and more enjoyable for our customers.

This is more than a traditional retail leadership role.

You'll lead our customer service and checkout operations while working alongside the Owner Operator and Store Manager to identify, trial, and implement new ideas that improve convenience, strengthen our customer offer, and support the future growth of the business.

From developing new food-to-go products and meal solutions to helping launch customer-focused initiatives, you'll play an important role in shaping what's next for our store.

About the Role

As our Customer Experience Lead, you will:

Lead and support the checkout and customer service team.

• Champion an outstanding customer experience across the store.
• Handle customer feedback, enquiries, and service recovery.
• Develop and launch new recipes, meal solutions, and in-store made products.
• Research and trial customer-focused products and services.
• Help identify opportunities that improve customer convenience and engagement.
• Lead approved projects from concept through to implementation.
• Support growth initiatives designed to strengthen the store's offer and community connection.
• Assist with team training, coaching, and development.
• Undertake Duty Manager responsibilities when required.
• Work collaboratively with the leadership team to improve store performance.

What Matters Most

We're less concerned about where you've worked and more interested in who you are.

You might already be leading a retail team, working in hospitality, creating amazing customer experiences, or looking for the next step in your career.

What matters most is that you:

Care about people and customers.

• Take pride in doing a great job.
• Bring positive energy to the team.
• Enjoy learning new things.
• Have ideas and the confidence to share them.
• Are willing to take ownership and make things happen.
• Want to grow as a leader.
• Enjoy working in a fast-paced, hands-on environment.

If you have the right attitude, a strong work ethic, and a passion for creating great experiences, we'd love to hear from you.

Experience That Would Help

The following experience would be useful, but don't let it stop you applying:

Retail or customer service experience.

• Hospitality or food preparation experience.
• Leadership, coaching, or team mentoring experience.
• Experience working in a fast-paced environment.
• Duty Manager Certificate (or willingness to obtain one).
• Experience implementing new ideas, promotions, or projects.

Why Join Four Square Oneroa?

This is an opportunity to be part of something bigger than day-to-day retail operations.

You'll be a key member of a close-knit leadership team where your ideas are valued and your contribution can have a direct impact on customer satisfaction, store performance, and future growth.

You'll have the opportunity to:

Influence the future direction of the business.

• Develop and launch new customer-focused initiatives.
• Build food and convenience solutions customers genuinely value.
• Grow your leadership and management skills.
• Learn directly from the Owner Operator and Store Manager.
• Make a meaningful difference within the local Waiheke community.

Most importantly, you'll help create a store that customers love shopping in and a workplace that our team enjoys being part of.

Remuneration

Starting from $30 per hour.

We believe in hiring for attitude, values, and potential. If you bring the right mindset, we'll provide opportunities to learn, develop, and grow your leadership skills within our business.

Apply Now

If you're excited by the idea of leading people, creating new opportunities, and helping shape the future of Four Square Oneroa, we'd love to hear from you.

Please send your CV and a brief cover letter telling us:

"Why do you think you'd be a great Customer Experience Lead?"

Position description Apply now

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