Deli Manager

Pak’n Save Kilbirnie is looking for an experienced leader to drive Customer Service Standards, increase productivity and efficiency and provide a consistent and supportive environment for growth both as a department and for the individuals within. This department is uniquely placed, central to many types of customers who visit very regularly but more so we continue to offer a full service experience, of course with a smile.

The department consists of 8 full time staff who are mostly long standing and reliable, as well as 4 part times, some of whom are fresh but energetic and craving attention and guidance in order to improve and grow. The department will be supported by a very capable 2IC who equally will be looking for attention and guidance within the leadership space.

Key Tasks:

• Effectively resolve all customer related enquiries and complaints. 
• Ensure sales and GP targets for the department are met or exceeded and that wage costs are controlled appropriately.  Monitor sales and create opportunities to increase on last year. Maintain 100% price integrity in the department.
• Ensure all machinery in the department is maintained on a regular basis.
• Control ordering for department through effective use of the in-store purchasing systems.  Ensure range matches the format and customer service requirements whilst optimising stock holding levels and stock turn.
• Ensure operational delivery standards are met or exceeded
• Ensuring the shop is full and appealing throughout the hours of trade, and that stock levels are controlled appropriately. Ensure all appropriate signage is displayed correctly and that advertised product is displayed meaningfully.
• Merchandising the department appropriately, as per the best practice manual. Building attractive / eye catching displays and ensuring the department merchandising standards invite purchases through attention to detail.  Manage the layout of the department to maximize stock visibility to enhance sales potential
• Roster to ensure adequate staff levels at all times, keeping in line with wage percentage targets.
• Assist in recruitment of all team members into the department.
• Ensure all team members receive an appropriate induction / orientation to the department and receive appropriate ongoing training support.  Train the team members as required.
• Support the employees in the department involved in specific programmes / courses e.g. Management Development.
• Manage holiday and lieu day levels to ensure liability is kept under control.
• Ensure merchandising and sales practices comply with the Fair Trading Act.
• Maintain food safety compliance in the department. Complete the Traceability forms as required.
• Have an understanding of health and safety management responsibilities relative to the position.

It will be important to get to know the day to day tasks expected of the whole team and be capable of working a typical day in the department from cooking through to serving.

Key Attributes of the Candidate

• Contribute to the overall effectiveness and efficiency of the store through input to the senior team and active participation and support of department and store wide initiatives
• Maintain a standard of discipline which reflects in high standards of behaviour and dress as required by the Foodstuffs format and Owner.
  

Leading & Supervising

• Provides clear & consistent direction
• Recruits and motivates the right people
• Invests in their people through training and development
• Sets and upholds standards (of product, service and behaviour)
• Role models the desired (positive) culture and behaviour (‘fair yet firm’)
• Acts with confidence, authority, integrity and empathy
• Actively builds a team spirit of openness and inclusiveness where staff feel able to offer ideas
• Listens, consults and communicates openly and proactively
• Adapts style to build and maintain relationships with multiple stakeholders (staff, suppliers, peers etc)
• Clearly communicates the goals and objectives of the business

• Delivers Results through planning activities and projects well in advance, and takes into account possible changing circumstances
• Works in a systematic way; putting systems and processes in place to ensure compliance and consistent levels of service despite changes in staff or suppliers

People & Customer Focus

• Delegates effectively; empowering people yet holding them accountable
• Brings everything back to the customer; identifying and focusing upon their needs & expectations
• Actively sets, monitors and maintains consistently high standards of customer service
• Personally upholds ethics, Foodstuffs and store Values and accepts nothing less from their team
• Consistently demonstrates honesty and integrity (in words, decisions and actions) in all of their dealings with customers, staff, suppliers and colleagues)
• Is comfortable with computers
• Is methodical and able to follow logically through a process
• Has an ability to analyse and problem solve
• Is able to persevere with a task
• Has a high attention to detail

Experience and Qualifications: If you meet some or all of the below please indicate this in your Cover Letter or CV

• 3 - 5 years retail experience & management experience.
• An excellent Food Safety track record
• Physically fit and able to fulfil the requirements of the role.
• SAP/ Inventory Management Experience
• Unit standards 167, 168 and 497 (Food Safety & Health & Safety)
• Delicatessen Retailing Level 2/3 or formal management or Retail qualifications
• Good command of written / spoken English
• Good basic maths skills
• Computer literate

If you meet the role requirements and are interested in leading the Deli then please apply below or head to our store (Customer Service Desk) to complete an application. Please attach your CV and Cover letter to all applications made. Please note applicants will be assed as they apply. Do not delay.

Position description Apply now

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