Duty Manager - Grocery Team Lead

Duty Manager/Grocery Team Lead

Full Time Permanent - Sunday to Thursday 2.30pm - 12.00am

ABOUT US

Here at New World Papakura, we THINK CUSTOMER by creating a great customer experience. Not just providing great service, but making sure their entire shopping experience is a memorable one... everytime!

We have a team of over 170 highly passionate and dedicated individuals that make sure our customers get a great customer experience, which is why we are looking for a passionate, customer focused, people-person to provide consistent shopping experience for all our customers and smooth running of the store.

ABOUT THE ROLE

As the Duty Manager/Grocery Team Lead, you will be leading the Grocery team in the absence of the Grocery Manager to achieve stock availability and a consistent shopping experience for all customers as well as overseeing the wider store in the evenings to ensure store appearance, security, service and productivity are maintained. Some of the key areas for the role will be:

• Leading the Grocery team by preparing for incoming deliveries, assigning tasks to optimize stock availability
• Ensure product merchandising standards in the departments consistently provide an attractive shopping experience for the customers
• Ensure regulatory compliance with store policies, the HACCP programme and Health and Safety program.
• Monitoring department staff to ensure service and productivity levels are maintained.
• Controlling store security (e.g. ensure the rear store door is locked and secured.)
• Monitor checkout service and customer flow.
• Dealing with customer and staff complaints, issues and enquiries as required.

ABOUT THE CANDIDATE

Here is what we are looking for in the ideal candidate:

• Previous supermarket experience with proven ability to achieve targets as a team is IDEAL!
• Ability to prioritise and multitask to consistently meet deadlines
• Physically fit and able to fulfil the requirements of the role
• General Managers Certificate and Forklift Licence is ideal
• Ability to effectively communicate at all levels
• Comply with our food control plan / health and safety program
• Right to work in New Zealand

HERE IS WHAT WE CAN OFFER YOU…

Being part of our team, sure has it’s own perks. Here are a few to name:

• 10% Employee Discount - *available at New World Papakura only
• Discounted instore Coffee’s
• Further discounts at major retail, fashion and food hub’s for being a part of the wider Foodstuffs Team
• Regular team events
• Career development and training through Foodstuffs Support Centre

NEXT STEPS

If this sounds like you, APPLY NOW!
Applications close 16.10.2025