Duty Manager

We are looking for a Duty Manager to join our team to oversee our store operations and teams, Wednesday to Saturday evenings, in the absence of Department Managers and other members of Senior Management. 

The evening Duty Managers role covers the following duties;

• Ensure product merchandising standards in all departments
• Ensure staff present themselves professionally to store guidelines, and meet the agreed service standard at all times
• Ensure regulatory compliance across the departments in all areas relating to regulatory impact.
• Ensure Foodstuffs’ New World promotional and pricing programmes are adopted and complemented with in-store department specific activity so that the store presents a competitive and brand consistent offer to the market at all times.
• Undertake specific tasks of Duty Manager including:
• Circulating around the shop floor to ensure the maintenance of the store’s overall appearance
• Monitoring department staff to ensure service and productivity levels are maintained
• Monitor checkout service and customer flow
• Communicating back to Department Managers and Senior Managers with any issues
• Ensure end of day procedures are competed as per individual department requirements
• Dealing with customer and staff complaints, issues and enquires as required.
  

 

The successful candidate will have the following;

• Be physically fit and able to fulfil the requirements of the role
• Good command of written and spoken English
• Computer literate
• Customer service experience (desired)
• General Manager's Certificate/LCQ (desired)
• Ability to work 1 day of the weekend (non-negotiable)

If you are looking for an opportunity to join a workplace intent on creating and maintaining a strong workplace culture and prove yourself in a store known for its people development and career opportunities, then we would like to hear from you! 

Days of work are Wednesday (2pm-10pm), Thursday (2pm-11pm), Friday (2pm-11pm) and Saturday (2pm-10pm). 

Applicants must be New Zealand Citizens, residents or hold a valid work visa.

Please note only shortlisted applicants will be contacted.