New World Hobsonville: Checkout Supervisor - Full Time

About Us
At New World Hobsonville, we’re passionate about being our community’s supermarket of choice. We pride ourselves on quality, friendly service and making every shop a great experience for our customers.

The Role
We’re looking for an experienced, customer-focused Full-Time Checkout Supervisor to join our Checkouts team. Reporting to the Checkouts Manager, you’ll play a key role in the smooth day-to-day running of the front end, supporting and guiding our Checkout Operators to deliver outstanding service every time.

This is a hands-on role on the shop floor, leading by example and keeping checkout operations running efficiently and safely.

Key Responsibilities

• Lead and support the Checkout team during your shifts
• Ensure customers receive friendly, efficient service at all times
• Handle customer queries, concerns and complaints professionally
• Coordinate breaks and manage labour to match customer flow
• Train, coach and support new and existing team members
• Complete end-of-day and evening close procedures for Checkouts
• Maintain high standards of accuracy, presentation, food safety and health & safety
  

About You

To be successful in this role, you will have:

• Previous supermarket checkout experience – essential
• Previous Checkout Supervisor / 2IC experience – strongly preferred, or extensive Checkout Operator experience and ready for the next step
• Strong customer service skills and a calm, friendly manner
• The ability to work at pace while maintaining accuracy and attention to detail
• Confidence in leading a team and giving clear direction
• Reliability, good communication skills and a positive, “can-do” attitude
  

Hours & Availability

• Full-time position (approximately 35–40 hours per week)
• Includes evening shifts with finishes up to 9pm
• We’re open to discussing specific days and hours with the right candidate
  

What’s in it for you?

• Competitive hourly rate based on experience and availability
• Opportunities for training, development and career progression within New World
• Supportive, friendly team environment
• Team member discount on your grocery shopping
• Be part of a store that values safety, teamwork and a positive culture

Eligibility to Work
Applicants must have New Zealand Permanent Residency or a valid New Zealand Work Visa.

How to Apply
If this sounds like you, please apply with your CV and a brief cover letter telling us why you’d be a great fit for the Checkout Supervisor role at New World Hobsonville.