Online Manager - Pak'nSave Westgate
Online Manager - PAK’nSAVE Westgate
Are you an organised, motivated leader with a passion for customer service and eCommerce? PAK’nSAVE Blenheim is looking for a dynamic Online Manager & Supervisor to lead our Online Shopping team and drive operational excellence in our growing digital department.
Hours for the Role:
This is salaried for 45 hours per week. Sunday - Thursday 5:00 - 14:30
About the Role
As our Online Manager, you'll be at the forefront of managing the day-to-day operations of our Online Shopping team. You’ll ensure customers pick up their orders efficiently, accurately, and with outstanding service.
This role is perfect for someone who thrives in a fast-paced environment, enjoys team leadership, and is passionate about delivering an exceptional customer experience.
Key Responsibilities:
- Lead, motivate, and support the Online team to deliver outstanding results
- Oversee the picking, packing, and processing of all online orders
- Monitor KPIs, manage rosters and wages, and maintain high operational standards
- Resolve customer enquiries and complaints with professionalism and care
- Collaborate with store departments to keep product information and store mapping accurate
- Maintain a clean, safe, and well-equipped online department
- Communicate effectively with customers, team members, and store leadership
What We’re Looking For
Essential:
- Strong team leadership skills
- Excellent time management and multitasking abilities
- High standard of customer service
- Physically fit and comfortable with manual tasks
- Experience using SAP systems (or similar)
Preferred:
- Previous experience in online retail or food/fresh food environment
- Good communication skills
- Confident with computers and reporting systems
What We Offer
- Supportive and friendly team environment
- Career growth opportunities and ongoing training
- A workplace where your contributions truly make a difference
If you're looking for a friendly work environment where you'll gain valuable experience at one of the top growing stores in the PAK'nSAVE group, then don't delay - apply now!
All applicants must be a New Zealand Citizen/ Resident or hold a valid work visa.
Only shortlisted applicants will be contacted, applications will be checked regularly.
At PAK'nSave Westgate we're committed to making sure our community & team get more out of life. People like us are courageous, we're in it together, we think customer and we play above the line.
Permanent Full Time
Job no: 502701.68980
Location: North Island, Auckland, Westgate
Closing Date: Sunday, 19 July 2026