Online Manager

Online Manager - New World Waipukurau

We are looking for an Online Manager to continue growing our e-commerce offer! The role is leading a busy team picking orders, taking orders out to customers for click and collects and also managing deliveries throughout CHB. It is a busy growing department, and we need someone that can think on their feet and stay calm under pressure.

The role:

Tuesday to Saturday 6am - 2.30pm

About the Role

As our Online Manager, you'll be at the forefront of managing the day-to-day operations of our Online Shopping team. You’ll ensure customers pick up their orders efficiently, accurately, and with outstanding service; and ensure that all deliveries are done accurately and on time.

This role is perfect for someone who thrives in a fast-paced environment, enjoys team leadership, and is passionate about delivering an exceptional customer experience.

Key Responsibilities

• Lead, motivate, and support the Online team to deliver outstanding results
• Oversee the picking, packing, and processing of all online orders
• Monitor KPIs, manage rosters and wages, and maintain high operational standards
• Resolve customer enquiries and complaints with professionalism and care
• Collaborate with store departments to keep product information and store mapping accurate
• Maintain a clean, safe, and well-equipped online department
• Communicate effectively with customers, team members, and store leadership

What We’re Looking For

Essential:

• Strong team leadership skills
• Excellent time management and multitasking abilities
• High standard of customer service
• Physically fit and comfortable with manual tasks
• Experience using SAP systems
• Confident driver with clean driver's license (full preferred but restricted okay)
• Awesome positive can-do attitude

Preferred:

• Experience using SAP system
• Previous experience in online retail or food/fresh food environment
• Good communication skills
• Confident with computers and reporting systems

What We Offer

• Birthday leave and 5% team discount
• Supportive and friendly team environment
• Career growth opportunities and ongoing training
• A workplace where your contributions truly make a difference

Additional Information

• Applicants must hold New Zealand Citizenship, Permanent Residency, or a valid Work Permit. 

Apply now and be part of a team that values hard work, integrity, and exceptional customer service. Help us shape the future of online shopping at New World Waipukurau!

To apply, please email your CV to accounts.nwwaipukurau@foodstuffs.co.nz

Apply now

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