Online Manager

Online Manager

We are on the lookout for an online superstar!

Our growing online shopping department is after the next leader who can continue the fantastic work and keep developing the team and department.

Online is a customer facing, fast paced environment that requires a resilient, quick thinking and personable leader to take the team into the next phase of online shopping. If you think you tick these boxes, then get in touch!

DAY TO DAY TASKS:

• Ensure overall operational excellence is achieved for the Online shopping department

• Manage, motivate, train and support the Online team ensuring that best practise policies and operational procedures are followed at all times, always leading by example

• Effectively plan, monitor and prioritise work progress from the start of the picking order life cycle to completion of order by Click & Collect

• Review department, wage and shrinkage reports to set, manage and drive KPIs and targets with the Online team to achieve desired results for the department

• Manage rosters and wage percentages in conjunction with the Owner Operator and/or Store Manager

• Keep store mapping/locations up to date, make changes if required and work with Department Managers to ensure accuracy

• Effectively resolve all customer related enquiries and complaints when able to and escalate issues to management and/or FSNI Online Operations team when required

• If required, ensure items picked, packed, processed and invoiced for a customer’s order is completed accurately and efficiently by adhering to Standard Operating Procedures and ensuring that best practise guidelines for best before/use-by dates, weighted items, restricted items and substitutions are followed

• Ensure housekeeping/cleaning responsibilities and schedules for Staging Area and Online equipment are maintained and adhered to

• Communicate any feedback/issues to Store Management, FSNI Online Operations team, and/or Service Solutions

• Assist in ensuring other departments meet their Online responsibilities as required

• Follow instructions of FSNI Online Operations team and manager

• Build positive relationships with both internal and external customers

• Contribute to continual improvements and initiatives to help improve the overall quality of the Online shopping experience

• Completing other reasonable duties from time to time as requested to ensure business continuity

HOURS:

Sunday to Thursday, 8am – 4.30pm (40 hours)

If this sounds like you, apply now. 

* If you have not heard from us by 25th June 2026, you have not been successful for this position.

Apply now

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