New World Milford

When everyone else sees a busy day, do you see a plan?

We're looking for an Online Manager to lead our Online Shopping team and oversee the day-to-day operation of the department. This is a hands-on role where you'll work closely with your team to ensure customer orders are picked, packed, and delivered accurately, efficiently, and on time.

You'll be responsible for driving team performance, maintaining high operational standards, and helping deliver an outstanding shopping experience for our customers.

What you'll be doing

• Leading, motivating, and supporting the Online team on a daily basis
• Coordinating the online order process from picking through to collection or delivery
• Managing rosters, productivity, department KPIs, and wage performance
• Resolving customer enquiries and ensuring a positive customer experience
• Working closely with other departments to maintain product availability and efficient operations
• Maintaining department equipment, supplies, and operational standards
• Assisting with picking, packing, and customer deliveries when required
• Driving a culture of teamwork, accountability, and continuous improvement

What we're looking for

You'll be someone who:

• Leads by example and isn't afraid to roll up your sleeves
• Enjoys supporting and developing others
• Can prioritise competing tasks in a fast-paced environment
• Has strong organisational and communication skills
• Takes ownership and follows through
• Is customer-focused and committed to delivering excellent service
• Builds positive relationships with both customers and colleagues

Essential Requirements

• Full New Zealand Driver Licence
• Physical ability to work in a retail environment

Ideally, you'll have

• Previous leadership or supervisory experience 
• Previous Online Shopping, Online Department, or Personal Shopper experience
• Customer service experience
• Good computer skills
• Food retail or grocery experience

Why join us?

This is an opportunity to take ownership of one of the key departments within the store and make a real impact on both the customer experience and the success of the team. You'll be part of a supportive team, work in a hands-on leadership role, and have the opportunity to influence how the department operates every day.

 

This is a full-time position and includes one weekend day as part of your regular roster.

If you're a practical leader who enjoys working with people, solving problems, and delivering results, we'd love to hear from you.

Apply now.

 

All applicants must have the legal right to work in New Zealand.