Online Manager

Here at PAK'nSAVE Tamatea, we are committed to giving our customers the BEST shopping experience every time they shop. As our Online department continues to grow, we're looking for an exceptional leader to take the reins as our Online Manager.

If you're passionate about delivering outstanding customer service, thrive in a fast-paced retail environment, and enjoy leading and developing high-performing teams, we'd love to hear from you.

About the role: 

Our Online Manager is responsible for leading the Online department from end to end, ensuring every customer order is picked accurately, on time, and to the highest standard.

This is a hands-on leadership role where you'll coach and develop your team, drive productivity, monitor performance, and continually look for ways to improve the online shopping experience for our customers.

Key responsibilities include:

• Leading, motivating and developing the Online team to achieve operational excellence.
• Managing the day-to-day operation to ensure customer orders are fulfilled accurately and on time.
• Driving department performance through productivity, quality and customer service metrics.
• Training, coaching and supporting team members to achieve their full potential.
• Managing rostering, recruitment, performance and succession planning.
• Working closely with other departments to ensure Online orders are prioritised and customer expectations are exceeded.
• Communicating with customers regarding substitutions, out-of-stocks and order enquiries.
• Maintaining high standards of food safety, health and safety, and compliance.
• Contributing ideas and initiatives to continuously grow our Online operation.

   

   

About you:

We're looking for someone who is an experienced people leader with a genuine passion for customers and retail. You'll be highly organised, solutions-focused and able to remain calm under pressure while leading a busy team.

 

You'll ideally have:

• Previous supermarket, retail or FMCG leadership experience.
• Proven experience leading, coaching and developing a team.
• Excellent communication and organisational skills.
• Strong computer literacy and confidence learning new systems.
• The ability to prioritise, multitask and make decisions in a fast-paced environment.
• A customer-first mindset with high attention to detail.
• Excellent problem-solving skills and a positive, proactive attitude.
• The physical ability to fulfil the requirements of the role.

   

   

You must also have:

• The ability to pass a pre-employment drug test.
• The legal right to work in New Zealand.

 

This is an exciting opportunity to lead the fastest-growing areas of our business and make a real impact on both our customers and our team.

 

If PAK'nSAVE Tamatea sounds like the place for you, we'd love to hear from you.

Apply now with your CV and a cover letter telling us why you'd be a great fit for our team.

 

About PAK’nSAVE & Foodstuffs;

PAK’nSAVE Tamatea is a pretty big business on its own, never mind being part of the Foodstuffs Cooperative. We employ over 230 people and serve over 30,000 people a week and help to support our local community. We are proud to provide customers a fresh as, sweet as and cheap as experience in our store!  Join one of our stores and you open the door to endless opportunities!

If this role sounds like it could provide you with your next challenge, click APPLY NOW.  Please include a cover letter and CV with your application.