Online Manager

New World Te Atatū are looking for an experienced Online Manager to join the brand-new team and play a pivotal role in launching online at our new store.

This is a unique opportunity to take ownership of a purpose-built online operation in a brand-new store, featuring a spacious online fulfilment area, dedicated customer collection bays, the latest technology and equipment, and the support to create an exceptional shopping experience for our customers.

We're looking for a proven Online Manager who understands what it takes to deliver operational excellence, lead high-performing teams, and drive growth in a fast-paced eCommerce environment. If you're passionate about online retail and excited by the chance to help shape a new store's success, we'd love to hear from you.

• $29-$34 per hour 
• Roster negotiable (one weekend day required)

Te Tūranga – About the role

• As our Online Manager, you’ll be at the forefront of leading the day-to-day operations of our Online Shopping team. You’ll play a key role in ensuring customers receive their orders efficiently, accurately, and with outstanding service, while also overseeing timely and precise deliveries.
• Lead, motivate, and support the Online team to deliver outstanding results.
• Oversee the picking, packing, and processing of all online orders.
• Monitor KPIs, manage rosters and wage, and maintain high operational standards.
• Resolve customer enquiries and complaints with professionalism and care.
• Collaborate with store departments to keep product information and store mapping accurate.
• Maintain a clean, safe, and well-equipped online department.
• Communicate effectively with customers, team members, and store leadership.

Ngā painga - What we offer

• Development opportunities designed to grow future leaders and store owners.
• As a leader, the opportunity to influence how the store operates, not inherit legacy systems or habits.
• A culture that recognizes and rewards hard work, initiative, and results.
• Phone paid for (BYO handset). 
• Instant pay rise after 1 year of service.
• Staff discount (5%).
• Long Service Leave.
• Birthday leave – take an additional paid day off to celebrate or relax.

He kōrero mōu - About you

• Strong team leadership skills.
• Excellent time management and multitasking abilities.
• High standard of customer service.
• Physically fit and comfortable with manual tasks.
• Experience using SAP systems.
• Awesome positive can-do attitude. 

Ko waimātou  - About us

New World Te Atatu is a brand-new store built on proven foundations. This will be a full-service New World, done properly. Fresh departments that are full and inspiring, shelves that are always well presented and a store that customers trust because it’s consistent, reliable and run by people who care. What matters to us most is our team. We’re building a group of people who take ownership of their work, show up with a strong work ethic, care about customers and each other, and want to be part of a high-performing store. In return, we offer a supportive environment, opportunities to grow, and a chance to be part of something from the ground up – not just another job, but a store you can be proud of. 

Apply now

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