online picker

We are looking for a good team player to join our online personal shopper team.

This role will involve building positive relationships and regular communication with customers to advise them of any information which is relevant to their order.

Your role involves the following:

Items picked, packed, processed and invoiced for a customer's order is completed accurately and efficiently by adhering to standard operating procedures and ensuring that best practice guidelines for best before/use-by dates, weighted items, restricted items and substitutions are followed

Orders are labelled and checked, stored securely, recorded and temperature checked in accordance with online store policies and operational procedures within a timely manner.

Lockers are empty and clean after each allocated timeslot, where necessary returning uncollected orders to the appropriate storage areas within the staging area.

All restricted goods that customers are collecting from the lockers are in accordance with ID checking procedures and policies.

Housekeeping/cleaning responsibilities and schedules for the staging area, lockers, online equipment and vehicles are maintained and adhered to.

THE SUCCESFUL APPLICANT WILL:

• Have good command of written and spoken English
• Have fantastic customer service experience
• Have good computer skills
• Be flexible and driven with strong work ethic and an excellent attitude
• Be responsible for working individually and taking sole ownership of orders
• Have the ability to prioritise and multitask consistently to meet strict deadlines for order completion
• Be physically fit and able to fulfil all the requirements of the role
• Drivers license full or restricted for deliveries would be ideal

This is a full time role position requiring one weekend day 7.00:am – 3.30pm.

Rostered start time can be earlier.