Online Shopper

At New World Te Rapa, we are here to provide a flawless service for every customers shopping experience.  And now, we are looking to fill an Online Personal Shopper Assistant vacancy within our store.

The Roles:

• Ensure operational excellence is achieved for all Online shopping order.
• Ensure items picked, packed, processed and invoiced for a customer’s order is completed accurately and efficiently by adhering to Standard Operating Procedures and ensuring that best
• Practice guidelines for best before/use-by dates, weighted items, restricted items and substitutions are followed
• Ensure orders are labelled and checked, stored securely (within Staging Area), recorded and temperature checked in accordance to Online store policies and operational procedures within a timely manner
• Ensure all restricted goods that customers are collecting from the lockers are in accordance with ID checking procedures and policies
• Assisting with delivering orders when needed.
• Communicate with customers to advise of out of stocks, substitutions and any other information that is relevant to their order
• Communicate any feedback/issues to Online Team Leader, Store Management, FSNI Online Operations team, and/or Service Solutions
• Ensure housekeeping/cleaning responsibilities and schedules for the Staging Area, Lockers,
• Online equipment and Vehicles are maintained and adhered to
• Completing other reasonable duties from time to time as requested to ensure business continuity.
• Adhere to the food safety, health & safety, security and compliance policies, guidelines and procedures for Online and the store

What are we looking for?

• The hours for this role may include early morning starts, late nights and weekend shifts so to be considered you must be flexible with hours and days. 
• Must have a clean full Class 1 NZ Drivers Licenses and over the age of 21 to assist with deliveries.
• Successful applicants must have impeccable personal presentation standards and excellent communication skills.
• Customer Focused - Adopts a “service” mentality at all times, genuinely enthusiastic about the difference service makes to the customer and success of the business
• Be committed to safe working practices.
• Physically fit and healthy, can lift 20kg or more.
• Good listening skills and the ability to follow instructions.
• Be able to communicate in verbal and written English.

If you believe you are fit for the role and are looking for an opportunity to join a high performing team that focuses on providing great customer service, advancing your skills and a looking to a brighter future, we want to hear from you.

Please apply trough Trade me or Seek or send your CV through to

jobapplications.terapa@nw.co.nz

Vacancy closes 15th March 2026 or until position is filled.