Online Shopping Manager

As the Online Shopping Manager, you will be an integral part of our store's future. Your role will be to oversee the online shopping team, working to deliver an ‘exceptional customer experience.’

Key Duties

• Ensure overall operational excellence is achieved for the Online shopping department.
• Manage, motivate, train and support the Online team ensuring that best practice policies and operational procedures are followed.
• Effectively plan, monitor and prioritise work progress from the start of the picking order life cycle to completion of the order by Delivery and/or click & Collect
• Review department, wage and shrinkage reports to set, manage and drive KPIs and targets with the Online team to achieve desired results for the department.
• Manage rosters and wage percentages in conjunction with the owner-operator
• Keep the store mapping/picking journey up to date, make changes as required, and work with Department Managers to ensure accuracy.
• Effectively resolve all customer-related enquiries and complaints when able to, and escalate issues

• Leadership capability you can demonstrate to lead, inspire, and develop our team.
• Strong organizational and problem-solving abilities.
• Excellent communication and interpersonal skills.
  
• Physically fit and able to meet the demands of a busy supermarket environment

This is a full-time role, Tuesday - Saturday, 7.30 am - 4.30pm

Applicants must be NZ Citizens/Residents or have a current NZ Work Visa with no restrictions and be in NZ when applying

Only shortlisted candiates will be contacted.