Online Shopping/ Supermarket Assistant- NW Stratford

At New World Stratford, we're proud to be locally owned and operated, serving our community with fresh food, friendly service, and great value every day. As our Online Shopping department continues to grow, we're looking for enthusiastic and customer-focused team members to help deliver an outstanding online shopping experience to our customers.

If you're reliable, enjoy working in a fast-paced environment, and take pride in accuracy and attention to detail, we'd love to hear from you.

About the Role

As an Online Shopping Assistant, you'll play an important role in ensuring our customers receive the same high-quality service online that they enjoy in-store. You'll be responsible for accurately selecting, packing, and preparing customer orders while maintaining the highest standards of freshness, quality, and presentation.

As part of a busy supermarket team, you'll also support our Grocery department when needed, helping with shelf replenishment, stock presentation, and ensuring products are available for both in-store and online customers.

This is a busy and rewarding role that requires excellent organisation, a positive attitude, and a commitment to delivering exceptional customer service.

Key Responsibilities

• Accurately pick and pack customer online shopping orders.
• Select high-quality, fresh products that meet customer expectations.
• Ensure orders are completed efficiently and on time.
• Handle customer enquiries and substitutions professionally and courteously.
• Prepare orders for collection or delivery according to company procedures.
• Maintain excellent food safety, health and safety, and hygiene standards.
• Monitor stock availability and communicate product shortages where required.
• Work collaboratively with team members across all store departments.
• Assist with general department housekeeping and organisation.
• Help create a seamless and positive shopping experience for our online customers.

• Assist with replenishing grocery shelves and maintaining stock availability throughout the store.
• Ensure grocery aisles are well presented, tidy, and accurately priced.
• Support the wider store team during busy periods and seasonal peaks.
• Help identify out-of-stock items and communicate stock issues to the appropriate teams.
• Assist with general merchandising and stock rotation to maintain high store standards.

About You

You'll be someone who:

• Has a positive attitude and enjoys helping customers.
• Is reliable, honest, and has strong attention to detail.
• Works well in a fast-paced environment and can manage competing priorities.
• Is physically fit and able to undertake manual tasks, including lifting, walking, and standing for extended periods.
• Has good time management and organisational skills.
• Can work both independently and as part of a team.
• Is flexible and available to work a variety of shifts, including weekends and public holidays.
• Takes pride in accuracy and delivering high standards of work.

Previous supermarket, retail, warehouse, or hospitality experience is advantageous, but not essential. If you bring a great attitude and willingness to learn, we'll provide the training and support you need to succeed.

Why Join New World Stratford?

At New World Stratford, we're more than just a supermarket—we're part of the local community. We believe our people make the difference, and we're committed to creating a supportive workplace where everyone feels valued and has opportunities to grow and develop.

We Offer:

• A friendly and supportive team environment.
• Comprehensive on-the-job training.
• The opportunity to develop valuable retail and customer service skills.
• Career development opportunities within a growing department.
• A workplace where your contribution is recognised and appreciated.

If you're looking for a role where you can make a positive impact, develop new skills, and be part of a team that's passionate about serving our community, we'd love to hear from you.

Apply now

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