PAK'nSAVE Ormiston Deli Supervisor

Deli Supervisor – Pak’nSAVE Ormiston

We are seeking an experienced and enthusiastic Deli Supervisor to help lead our busy Delicatessen Department. In this role, you’ll support the Department Manager with day-to-day operations including ordering, stock control, merchandising, food safety, and maintaining high standards of presentation. You’ll assist in achieving sales and gross profit targets, managing department costs, and ensuring customer orders and service are delivered to a high standard. The role also includes supervising and rostering staff, supporting training and development, and ensuring compliance with health, safety, and food safety standards.

To be considered for this role, you must:

• Provide previous work references

   

   

• Be flexible to work weekends and available for on-call shifts if required

   

   

• Have relevant work experience (preference will be given to candidates already in New Zealand)

   

   

• Be able to pass a drug test and Ministry of Justice/Police check if required

   

   

Hourly Rate: $25 – $30 per hour, depending on experience and skills.

Please note: Hours & availability to be discussed with shortlisted candidates during the interview process.

If this sounds like you and you have the experience, work ethic, and team attitude we’re looking for, please send your CV and Cover Letter stating your experience and availability.

Only shortlisted candidates will be contacted directly.

Job Description:

Operational:

• Help to ensure defined business and specific department targets as well as operational delivery standards are met or exceeded through effective management of the department.
• Help to control ordering for Department through effective use of the in-store purchasing systems. Ensure range matches the format and customer service requirements whilst optimising stock holding levels and stock turn.
• All orders placed on time and all products checked on arrival for quality.
• Ensure appropriate stock control / stock taking processes and procedures are followed.
• Assist in ensuring sales and GP targets for the department are met or exceeded and that wage costs are controlled appropriately.
• Help to monitor sales and create opportunities to increase on last year.
• Support the control of all department costs and manage credits. 
• Help to ensure the shop is full fresh and appealing throughout the hours of trade, all food safety practices are adhered to and that stock levels are controlled appropriately.
• Ensures Foodstuffs Pak n Save promotional, and pricing programmes are adopted so that the store always presents a competitive and brand consistent offer to the market.
• Ensure all appropriate signage is displayed correctly and that advertised product is displayed meaningfully.
• Merchandise the department appropriately, as per the best practice manual.  Build eye catching displays and ensure the department merchandising standards invite purchases through attention to detail.
• Handle Customer enquiries and complaints appropriately and always ensure effective interactions with customers.
• Ensure customer orders are completed to agreed standards and timeframes.
• Deputise for the Department Manager/2IC as required.
• Undertake appropriate delicatessen specific tasks (e.g. cooking chickens, making and preparing cheeses for cheese bar, setting up cabinet after weekly deep clean etc.).

Financial:

• Help to ensure costs are kept within the parameters set out by Owner Operator.
• Achieve cost goals through monitoring department systems in an effective and timely manner.
• Assist in managing assigned activities, promotions and initiatives within plan, budget and resource deployment delegations.
• Meet annual, monthly and weekly targets and review with the Department Manager/2IC the sales, gross profit, contribution to profit and cost targets in line with the store targets, proactively taking action to remedy adverse trends.

Staff Managment:

• Assist in effectively Managing the team in the department by:
• If required assisting in recruitment of all team members into the department.
• Ensuring all team members receive an appropriate induction / orientation to the department and receive appropriate ongoing training support.
• Guiding all identified department members through identified training to achieve desired standards of performance.
• Helping to ensure all staff are aware of development opportunities available to them.
• Rostering to always ensure adequate staff, keeping in line with wage percentage targets.
• Ensuring time sheets etc are completed appropriately.
• Supporting the employees in the department involved in specific programmes.
• Manage the appropriate department staff effectively through adherence to appropriate in-store policies and procedures and by setting a personal example of expected store behaviours.

Compliance:

• Maintain Health and Safety and Food Safety Compliance in the Department.
• Ensure traceability sheets are completed as required.
• Maintain 100% price integrity in the department.
• Ensure appropriate safety equipment available to all team members.

Cultrual:

• Effectively act to resolve issues to satisfaction of clients and business through agreed company values.
• Contribute effectively as a team member.
• Live the store values.

People Focus:

WORKING WITH PEOPLE

• Is self -aware, approachable and mindful of their impact on others
• Demonstrates an interest in, and understanding of people, behaving in a culturally sensitive manner
• Is outgoing and supportive, recognising and acknowledging the contribution of others
• Actively contributes to a team spirit of openness and inclusiveness where colleagues feel able to offer ideas
• Listens and communicates openly and proactively

Adapts their style to build and maintain relationships with multiple stakeholders (staff, suppliers, peers etc)

Customer Focus:

MEETING CUSTOMER EXPECTATIONS

• Brings everything back to the customer, identifying and focusing upon their needs & expectations
• Actively sets, monitors and maintains consistently high standards of customer service
• Continuously makes improvements for customers, seeking input from staff and customers to do so
• Creates an environment that customers want to shop
• Is responsive to feedback from all sources

Always adopts a “service” mentality regardless of their position or experience, genuinely enthusiastic about the difference service makes to the customer and success of the business

Co-Operative Culture:

ADHERING TO PRINCIPLES AND VALUES

• Personally, upholds ethics and Foodstuffs Values and accepting nothing less from their team
• Consistently demonstrates honesty and integrity (in words, decisions and actions) in all their dealings with customers, staff, suppliers, colleagues)
• Follows due process on all issues of compliance
• Demonstrates a strong work ethic through their commitment to the store’s success, ownership of problems and self-discipline
• Leads by example in terms of Foodstuffs values, drive to succeed and positive outlook

Challenges appropriately while respecting the position of others

Essential:

• Minimum 2 years of experience in similar roles or supervisory or managerial role.
•  Flexibility to work weekends, evenings, late at nights
• Physically fit and able to fulfil the requirements of the role.

Desired:

• Good command of written and spoken English
• Good basic maths skills
• Delicatessen experience
• SAP knowledge