Checkout Operator / Online Assistant

Location: New World Ormiston
Employment Type: Full-time / Part-time (Rostered shifts, including weekends and public holidays)

 

About the Role

We are looking for a motivated, reliable, and customer-focused team member to join our Checkout and Online team.

 

This is a varied role where you'll provide excellent customer service at the checkout while also assisting with our online shopping operation by picking and packing customer orders accurately and efficiently.

If you enjoy working in a fast-paced environment, have great attention to detail, and take pride in delivering outstanding customer experiences, we'd love to hear from you.

 

 

Key Responsibilities

 

 

Checkout Duties

 

 

 

 

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  Deliver friendly and professional customer service.

   

 

 

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  Accurately scan and process customer purchases.

   

 

 

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  Handle cash, EFTPOS, and other payment methods.

   

 

 

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  Assist customers with enquiries and resolve basic issues.

   

 

 

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  Maintain a clean, tidy, and well-presented checkout area.

   

 

 

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  Follow store procedures for age-restricted products and cash handling.

   

 

 

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  Work as part of the team to ensure efficient front-end operations.

   

 

 

 

 

Online Assistant Duties

 

 

 

 

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  Pick customer orders accurately and efficiently.

   

 

 

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  Carefully pack groceries to ensure products arrive in excellent condition.

   

 

 

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  Select fresh produce, meat, and chilled items to the highest quality standards.

   

 

 

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  Meet order deadlines and delivery timeframes.

   

 

 

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  Communicate with supervisors regarding unavailable items or substitutions.

   

 

 

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  Maintain food safety and hygiene standards.

   

 

 

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  Assist with loading orders for collection or delivery.

   

 

 

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  Help maintain a clean and organised online department.

   

 

 

 

 

General Responsibilities

 

 

 

 

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  Follow all Health & Safety and Food Safety procedures.

   

 

 

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  Wear the correct uniform and maintain a professional appearance.

   

 

 

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  Work collaboratively with other departments when required.

   

 

 

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  Complete assigned tasks efficiently while maintaining quality standards.

   

 

 

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  Support the team during busy trading periods.

   

 

 

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  Uphold New World's commitment to exceptional customer service.

 

 

What We're Looking For

The successful applicant will have:

 

 

• A positive attitude and willingness to learn.
• Excellent customer service and communication skills.
• Strong attention to detail.
• Good time management and organisational skills.
• Ability to work in a fast-paced environment.
• Reliable, punctual, and dependable.
• Ability to work both independently and as part of a team.
• Comfortable using technology and handheld devices.
• A reasonable level of physical fitness, including standing for long periods, walking throughout the store, lifting grocery items, and pushing shopping trolleys.
• Flexibility to work a rotating roster, including weekends, evenings, and public holidays.

 

Current Casual position available.

 

 

If this sounds like you...

Apply today with your CV and a brief cover letter telling us why you'd be a great fit for the Checkout & Online team at New World Ormiston.

Applicants must have the legal right to work and currently reside in New Zealand.