Pick Pack Supervisor

We are looking for a Pick Team Supervisor to work alongside and set the standard for our big Pick Packing operations at Gilmours Central

At Gilmours, we’re committed to delivering outstanding customer service and driving operational excellence across all levels. As a future-focused member of our team, you will be pivotal in driving team performance, maintaining high operational standards, and actively coaching and developing team members.

We are looking for a Pick Supervisor to help us deliver on our promise to be the most trusted foodservice provider in NZ.

The Role;

• Lead the team’s operation to ensure orders are completed accurately, efficiently, and on time
• Set clear expectations at the start of each shift and drive execution throughout
• Monitor pick rates, accuracy, and workflow — and take action alongside other management where standards aren’t met
• Identify bottlenecks or inefficiencies and fix them
• Coach team members in real time to improve performance and capability
• Address underperformance early through direct, constructive conversations
• Recognize strong performance and reinforce high standards
• Support the team during peak workload periods while maintaining leadership oversight
• Ensure correct SAP/EWM processes are followed at all times
• Maintain strong Health & Safety practices across the team
• Act as the key link between the Pick Team and department leadership

What’s in it for you;

• The ability to drive performance and culture within a high-impact operational team
• A fast-paced environment where you’ll be on the floor working alongside and leading your team daily
• Development opportunities within a NZ-owned store
• Support from experienced leadership

What are we looking for;

• Previous experience in a Foodservice or grocery warehousing role.
• Confidence to challenge team behaviour and performance when standards aren’t met
• Strong leadership presence on the floor
• Ability to coach, develop, and improve others
• A high standard mindset — you don’t walk past issues
• Clear, direct communication and ability to have tough conversations
• Good time management and Strong organization with the ability to manage competing priorities
• A hands-on approach with ability to step in when required
• 42.5 hours per week. Sunday to Thursday 4pm to 1am.

Tasks involved;

• Lead daily pick meetings
• Upskill team members and support development of cross-functional capabilities.
• Ensure safety, accuracy, and efficiency remain top priorities in all planning decisions.
• Support the Pick Manager and other Pick Supervisors with performance management
• This role requires actively managing performance, including addressing underperformance and challenging behaviours. If you’re not comfortable having these conversations, this role won’t be the right fit.

About Gilmours;

Gilmours Central is based in Palmy, which is its parent base that covers a large area across the wider Manawatu all the way across to New Plymouth and pretty much every where in between. At Gilmours Central – our customers are Central to everything we do and we send out thousand’s of products everyday to our customers and aim to ensure their business’s have what they need.

About Foodies;

You know New World, PAK’nSAVE, Four Square and Gilmours right? That’s us! We are one of NZ’s biggest companies, you just don’t know it, because in true Kiwi style – we are humble about it (apart from right now maybe)!

Apply now

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