Retail Operations Assistant Manager

Lead with Purpose – Drive Operational Excellence in a Fast-Paced Retail Environment. Are you an experienced retail leader ready to make a meaningful impact in a dynamic, high-performing supermarket - where your leadership, ideas and drive won't just be noticed but genuinely valued? 

PAK'nSAVE Tamatea is looking for a capable and motivated Retail Operations Assistant Manager to take charge of our evening operations and play a key role in delivering the exceptional experience our customers expect. We’re not just looking for someone to manage operations — we’re looking for someone who wants to lead from the front, inspire a team, and play a vital role in shaping the future of our store.

The role:

As Retail Operations Assistant Manager, you'll be responsible for running evening operations, supporting your team to succeed, and making sure every customer has a great experience in-store. This role includes:

Operational Excellence

• Oversee daily operations to ensure smooth delivery and fulfillment of customer promises
• Maintain high merchandising standards to boost customer satisfaction and basket size
• Manage replenishment and minimise out-of-stocks
• Ensure full price accuracy and compliance with safety and hygiene standards
• Implement effective returns and product recall processes

Leadership & Team Development

• Lead, coach, and motivate your team to deliver results
• Manage and adjust rosters for optimal coverage
• Monitor team performance and foster a customer-first culture

Inventory & Cost Control

• Track inventory and address slow-moving stock
• Minimise waste by managing credits and returns efficiently
• Hold suppliers accountable for damaged or non-compliant goods
• Support promotional execution and manage costs in line with store targets
  

Visual Merchandising & Store Appeal

• Ensure departments follow best-practice merchandising
• Build eye-catching displays to drive sales
• Maintain strong stock presentation and accurate signage
• Keep the store looking full, clean, and inviting throughout trade

  
  

This is a full-time position with specific days and hours to be confirmed during the interview process. One weekend day will be required. As this role oversees evening operations, shifts may fall between 2:30pm and 4am, with no shift exceeding 10 hours.

About you, your skills and expertise:

You’re an experienced, hands-on leader who thrives in a high-energy retail environment. You're not just operationally strong — you’re someone who can influence culture, boost morale, and drive results.

• 5+ years’ experience in retail, FMCG, or supermarket operations
• Experience equivalent to a Department Manager or higher
• Strong leadership and people development skills
• A strategic mind with the ability to juggle multiple priorities
• High attention to detail and pride in store presentation
• A working knowledge of cost control, stock management, and merchandising
• Computer literacy and ideally forklift experience (‘F’ endorsement/OSH certified)

   

What’s in it for you?

• Competitive salary and bonus structure
• An amazing opportunity to take a step up in your career
• The opportunity to be actively involved in the direction and growth of the store
• We are proudly a community-focused supermarket that values its people and their development
• Personal development through ongoing training towards future pathways

About PAK’nSAVE & Foodstuffs;

PAK’nSAVE Tamatea is a pretty big business on its own, never mind being part of the Foodstuffs Cooperative. We employ over 230 people and serve over 30,000 people a week and help to support our local community. We are proud to provide customers a fresh as, sweet as and cheap as experience in our store!

You know New World, PAK’nSAVE and Four Square right? That’s Foodstuffs! We are one of NZ’s biggest companies.  Join one of our stores and you open the door to endless opportunities!

Apply now with your CV and a cover letter that shows us how your experience, energy, and leadership style make you the right fit for PAK’nSAVE Tamatea! We can only consider candidates with NZ working rights.