Service Deli Manager

New World Thorndon

About us

At NWT, we believe in creating awesome experiences that empower you to grow. Our mission is to foster a nurturing and inclusive environment where your talents can flourish, and your career can thrive. As a valued member of our team, you will enjoy amazing perks like a 5% discount on groceries, regular fresh fruit in the staff room, and most of your work essentials provided at no cost. We are a team of over 250 friendly individuals who share a passion for doing the right thing. We love to celebrate the good stuff, from dressing up for events like Pink Shirt Day to embracing initiatives that make a difference. Join us at NWT to create a thriving workplace together!

Join our team

Are you an experienced leader with a passion for fresh food, exceptional customer service, and team development? As our Deli Manager, you will take full responsibility for daily department operations, including staff training, scheduling, food preparation, inventory management, and performance oversight. Your leadership will set a positive example, drive excellence in quality and service, and foster a collaborative, high-performing environment where both your team and our customers thrive.

What you’ll be doing

• Lead and manage all daily operations of the Deli department
• Ensure high-quality food production and presentation standards
• Supervise, mentor, and train deli staff, fostering a culture of teamwork and continuous professional development
• Manage inventory and stock levels, ensuring optimal freshness and compliance
• Oversee scheduling and rostering to guarantee efficient coverage and optimal productivity
• Establish, implement, and monitor health and safety standards to ensure full compliance and a safe working environment for all staff and customers
• Engage with customers, anticipate their needs, and build lasting relationships that keep them coming back
• Leverage computer systems, including SAP, for precise inventory control, reporting, and department analysis

About you

• Have proven experience in a leadership/ management role within a fresh foods department or the food industry
• Demonstrate strong knowledge and expertise in food production  and products
• Be highly organised and thrive in a fast-paced environment
• Demonstrate outstanding leadership skills with a proven ability to motivate, inspire, and develop high-performing teams
• Be computer literate and comfortable using software systems to manage operations, including SAP
• Exhibit outstanding customer service skills and a keen understanding of customer needs.
• Be adaptable and calm under pressure, always ready to support the wider team and connect with customers.

What we offer

This is a full-time position offering competitive pay, genuine opportunities for professional growth, and a truly supportive team culture. Remuneration, days, and hours will be discussed with you during the interview process.

Ready to take the next step in your leadership career? Apply now with your CV and a brief cover letter. If you have any questions or would like a confidential conversation, please contact us at 044999041.

Applicants must hold New Zealand citizenship, New Zealand Permanent Residency, or a Valid New Zealand Work Permit.