Customer Service Manager

PAK’nSAVE Kapiti is the largest employer on the coast, and we are currently looking for a Customer Service Manager to help support our Checkout and Online teams. Think of any metaphor you please but in essence we are looking for a leader that steadies the ship. You'll be a people person, with comprehensive skills and proven experience in financial, operational and people development practices that create business success and most importantly allows our customers to have repeatedly awesome shopping experiences. 

Our ideal leader embodies the following: 

Personable – You know how to build effective working relationships that enhance connection, performance, and respect. You bring the fun at the same time as accountability. 

Customer Driven – Customer service is top of mind for you, whether they are internal (our team) or external everything you do is driven by a desire to provide exceptional service.

Team Focused – You play the team game not the individual one, recognising that when the team is successful you are successful. And speaking of game, you understand that growing a successful team is an infinite one, where the status quo can be challenged and the opportunities can roll in. 

Integrity – You show up above the line, muck in with the team and prove that you are a leader worth following. 

Adaptable – FMCG is something unique and to be fair there's not much that moves faster than groceries so comfortability with changing plans and being adaptable is innate for you. 

Vibrant – The sheer size of this team, the personalities, and the overall customer service objectives all speak to you as a naturally vibrant leader who isn't afraid to get involved in all the festivities and promote joy. 

Honesty, reliability, and flexibility – Given the impact the role has on the business of course these attributes would have to be mentioned, but no worries, you've got these in spades. 

So, what's in it for you? 

Competitive pay– the salary range sits between 80-100k, and there is a KPI bonus component. Experience (and your negotiation skills) play a big part in the offer. 

Growth opportunities – we believe in succession planning, training our team so they can step into more technical roles or higher-level roles as they become available.  We also support growth pathways within other areas of the co-operative wherever possible. 

Fantastic colleagues – our team are awesome (yes, we know we're called biased but honestly our team rock and you'll love working with us) and this is part of the reason senior-level managerial roles are few and far between!

Work/life balance – We are a 24/7 operation, and our Customer Service team operate between 5:45am and 10:00pm. While the role will be Sunday-Thursday, there is lots of flexibility around how this is structured, so whether you're a night owl or an early bird, we've got you covered. Being Owner Operated also has some distinct advantages as they truly value family and are happy to support that balance. 

Next Steps

The full JD is attached, however if you've got more questions, feel free to reach out by emailing our People and Capability Manager, Cat catherine.jarvis1@pns.co.nz

Sounding pretty sweet? Then apply today, we'd love to hear from you! 

Please note that we will be reviewing applications regularly and interviewing suitable candidates as they come to hand. As such the job may be closed before the specified date and we recommend that those keen apply without delay. 

Position description Apply now

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