Online Assistant - Pak'nSave Taupo

Pak’nSave Taupo are looking for keen, reliable people to join our Online Shopping team on a full-time basis.

You will be working with a committed and motivated team who prides themselves on the quality they produce and service we offer our customers here at Pak’nSave Taupo.

You will be joining a friendly and customer-focused team that looks after hundreds of our valued online customers. As an online shopper, you will be helping fulfill customer online orders by filling shopping carts with products according to the list you will be given.

The Role:

• Ensure picking, packing, processing and invoicing a customer’s order (where applicable) is completed accurately and efficiently and that “best practice” guidelines are adhered to around best before/use-by dates, weights, restricted items and appropriate substitutions.
• Ensure the reputation of the business by promoting and championing exceptional levels of customer service to online customers.
• Effectively resolve all online customer related enquiries and complaints. 
• Minimise customer complaints received.
• Assist the Online Manager and Assistant Manager to plan, monitor and prioritise work-flow from the start of the picking order to completion of Click ‘n Collect.
• Ensure operational delivery standards are met or exceeded including:
• Ensure pick rate, availability and good order targets are achieved
• Ensure the staging area and online equipment is clean and organised and well maintained.
• Ensure orders are labelled and checked, stored securely within the Staging Area and temperature checked within appropriate timeframes
• Ensure that all restricted goods collected by customers are ID checked as required.
• Communicate with customers to advise of out of stocks, substitutions and any other relevant information relating to their order.

Assist in other departments when requested by Online Manager and or Online Assistant Manager. This may include the Dry, Fresh and Checkout departments.

What's in it for you?

• On the job training and support
• We will offer you job security
• Personal development
• Competitive pay rate
• Staff Discount & Perks
  

Full Training will be provided to the successful candidates! If you are reliable, ready to take the next step in your career and looking to develop your skillset further, we would like to hear from you, so press APPLY now!

In accordance with the Immigration Act 2009, you will be asked to provide evidence of your entitlement to work in New Zealand during the selection process.